At Tracy Morris Design, we are committed to assisting you throughout the entire design process. From choosing cabinets and fixtures to paint colors and furniture, we are there with you every step of the way. However, on occasion, a client may find that they have chosen a piece that does not fit their design vision or lifestyle and are experiencing buyer’s remorse. What happens then?
The answer to this question depends on the situation. If the piece is a stocked item it can likely be restocked with a 25 percent fee. A “stocked item” generally refers to furniture that is not custom, typically made of wood or metal including dressers, table, chests, and armoires.
If a client has chosen and ordered a custom-made piece, such as upholstered or order-to-size furniture, we will do our best to fix the situation but the piece belongs to the client. With a good amount of pre-planning and assistance from our team, including fabric samples and CAD layouts, it is unusual that a client will feel the need to return a custom-made selection.
If a client truly feels that they have selected the wrong paint color or piece of furniture, it is always my advice to live with the color or piece for several weeks. As we work together find the best solution, nine times out of ten the client’s original selection is the best. Reason being, if a space has been empty or “color-less” for a long time, it is a shock when new items arrive. Often times, it is just a matter of giving it a moment.
In the end, the design process is all about collaboration. We will work with our clients every step of the way, from initial project planning through adding the last “finishing touch” to a room. We will never leave our clients with a product that they are unhappy with, including furniture. At Tracy Morris Design, we believe there is a solution to every problem. Please don’t hesitate to reach out!